The Pass app is a mobile platform that enables users (“you“, and “your“) to get items delivered from and to most locations. The app and the service it provides (“Service“) to connect users like you to carriers (as defined in section 2 below) is provided by Pass Delivery W.L.L. (“we“, “us” and “our“), company registration number (CR) 145399 whose place of business is at 1052, 10th Floor, Shoumoukh Twin Tower B, Al Sadd, Doha, Qatar; Email [email protected] . These Terms and Conditions (“Terms“) and our Privacy Notice tell you how we provide and how you may use the Service. For information on how we use personal data we collect from you, please see our Privacy Notice If you want to use the Service, you must first create a user account. By creating a user account, you accept these Terms when prompted on your device. This will create a binding legal contract between you and us for each order you place with us for the Service. If you do not agree to the Terms, please do not press to accept them and you will not be able to create a user account or use the Service. To create a user account and use the Service, you must be 18 or older, and have the power to enter into a binding contract according to the country regulations.

IMPORTANT! Please Note: We are a software company aiming to provide seamless courier services across different locations in Qatar. All carriers are self-employed and are sole operators of their vehicles. Therefore, all responsibilities of logistics and transports are committed to them and is covered by their insurance policies. (see schedule 14) We provide information and enable you to book those courier services through our application, but we do not provide courier services ourselves or act in any way as a courier. Therefore, we have no responsibility for anything that is done, or not done, by drivers unless expressly set out in these Terms. 3. Changes : We may occasionally make changes to the Service, these Terms or our Privacy Notice. If we do, we’ll notify you. By continuing to use the Service after we notify you, you’re expressing acceptance of any changes.

We may occasionally make changes to the Service, these Terms or our Privacy Notice. If we do, we’ll notify you. By continuing to use the Service after we notify you, you’re expressing acceptance of any changes.

When you request a booking for a Pickup service via the Application, your payment instruction will be processed by our third party payment service provider whose terms of service and privacy policy will apply to that processing. Payment processing services for customers on PASS are provided by Mastercard and are subject to the Mastercard Connected Account Agreement, which includes the Mastercard Terms of Service (collectively, the “Mastercard Services Agreement”). By agreeing to terms and conditions or continuing to operate as a customer on PASS Delivery, you agree to be bound by the Mastercard Services Agreement, as the same may be modified by Mastercard from time to time. As a condition of PASS enabling payment processing services through Mastercard, you agree to provide PASS accurate and complete information about you and your business, and you authorize PASS to share it and transaction information related to your use of the payment processing services provided by Mastercard. We accept payment by debit or credit cards from Visa, MasterCard or American Express. We do not accept payment by pre-paid cards, cheques or cash. Therefore, please do not hand over any cash or equivalent currency to the carriers. The majority of your payment is for the benefit of the relevant carrier, and Pass Delivery only takes a small commission to cover the service we provide for facilitating your booking. The amount you will pay for your service will comprise: (a) the base rate per package type (b) rate per distance (kilometres), (c) an additional fee for two way (return trips) and (d) additional fee charged based on time for pause (halting) during trip.

We may, from time to time, provide you with a promotional code which can be used on an order placed with us. You may only use one promotional code on each order placed with us. A promotional code is only valid for one use. You may not register multiple accounts with us to use the promotional code more than once. If we discover that you have done this, we will charge you the full value of all orders placed by you for which the promotional code was not valid. The promotional codes provided are based on complimentary trips or certain discounted rates rather than giving monetary credit to the users account. Additional terms and conditions may apply to the use of promotional codes. We will let you know what these are when we provide you with the promotional code.

Whether you are a student or office staff, PASS Delivery offers a service that you can use to send any sort of parcels, letters or documents at the fastest and cheapest way. Our courier pickups your package from wherever you need (in Qatar) and instantly delivers without going through dispatch centres. By using the Pass service, you can send packages reliably, quickly and conveniently with a touch of a button. Some includes: Food and Drinks: Even hot food Clothing and houseware Documents: Passports, books, letters, cards, etc. Electronics Tools and necessities such as keys, medications (As long as they are legal!) For packaging requirements, visit schedule 12. According to laws and regulations, there are certain things that cannot be sent by Pass service. These include: Drugs: Illegal drugs such as inhalers, injectors, powders, smokers, etc. Weapons: Any sort of guns, cold weapons, lasers, knives, etc. Explosives Acids: Flammable acids and industrial alcohol. Petrol and Diesel Illegal gasses and capsules Smokable’s: Weed, Cannabis, Alcohol, etc.

When you have submitted your booking request, you will be notified when a Carrier has been allocated and at other key stages as they carry out your request. Make sure you enable the notifications on your device.

You have the rights to cancel your request whenever you require to unless the driver has arrived to the pickup point. Cancellation Fees will be notified if occurred. See Schedule 9 for more information about cancellation fees.

A cancellation fee will not be charged if the order is cancelled by the user unless whilst the driver has arrived to the pickup point. In that case, a 50% cancellation fee will be charged. A delay fee of 2QAR per minute will be charged for every minute after a 10 minute waiting period by the driver at the pickup and drop-off location. The driver will leave after waiting fo5 15 minutes. If a Driver is at the pickup and there is no package or if user refuses to provide a parcel, a pickup cancellation fee of 75% of the order rate will be charged. If the user provides a parcel that exceeds the Size and Dimension regulations, a 75% cancellation fee will be charged. Fees are automatically taken from the payment details within the account.

We may cancel your order where the driver is unable to collect the Collected Items from the pickup location. If we have to cancel your order in such circumstances, we will notify you and refund to you any amounts charged to your Pass Wallet in respect of such order.

It is the users (“You”) responsibility to provide us with the exact pickup and delivery address in the specific ‘Address Form’ designated in the application. The user (“You”) must make sure the flat, suite and floor details are clearly provided if they (“You”) expect a precise service. We suggest using the “add note for your driver” feature as well and use the National address of the State of Qatar i.e. Street, Unit and Zone numbers.

All parcels, letters and other packages must be suitably packaged by the (“sender”). The parcel weight should NOT exceed 10kgs. The packaging must be safe, durable and comply with our dimensions (check in the app). For important parcels/ goods; it is best for them to be covered well. Sealed packaging has been designed for use in documentation delivery such as passports and bank cards. The sealable envelope will be provided upon pickup and the recipient must place the document in the designated bag and seal it. Subject to availability of driver.

The recipient must be available to receive the package at the delivery location. If package is not delivered, the driver would initially contact the recipient to ask if they allow a delivery to neighbour or secure drop off area or else they would return the package to the pickup location and the user (“You”) would be charged for the return trip. If the receiver or the user placing the order allows the parcel to be dropped off at a safe drop point, it will not be under Pass or the drivers responsibility for anything that occurs (including theft, damage or ware & tare) once the parcel has been delivered.

We have made sure that all our drivers are checked for criminal records and have valid motor insurance certificates for the vehicles that they are using. According to law, car insurances will cover the vehicle, driver and any item that is in transport in the case of accidents, fire and theft. This is up to the insurance company and will depend on the circumstances. A Pass customer can have piece of mind in sending their packages through our trained couriers. However, these couriers are still self-employed and Pass does not have any responsibility for major incidents. Our service team will try their best to accommodate customers and their inquiries and we will definitely legally deal with our drivers once a major incident has risen. Drivers will also have their accounts suspended once breaking Pass’ regulations or receiving multiple complaints from customers. Damages to perishable items en-route will not be subject to reimbursement. Sending perishable items such as food, cakes, drinks, electronics, flowers and other related items are up to the customers responsibility. However, we do provide promotional benefits for consumers who experience such scenario. It is recommended that the customer informs the driver about the package content and let them know to take extra care during the ride.

We (or our licensors) retain ownership of the Service and its associated intellectual property. We grant you a non-exclusive, non-transferable right to use the Service’s features solely for your own personal, non-commercial purposes, subject to these Terms. All rights we do not grant to you specifically in these Terms are reserved by us. You agree: that you will not use the Service for any illegal purpose or in any way that interrupts, damages or impairs the service provided by the Service; not to use the Service to deliver any item that is dangerous, illegal or intended only to annoy or abuse other users or third parties (including us or our Carriers); to comply with any terms of service that apply between you and the Carrier that transports your item (as may be notified to you); not to use the Service to transmit any viruses (or similar malicious code) or any material that is infringing, obscene, defamatory, threatening or unlawful or that may harm us or any third party; to compensate and defend us fully against any claims or legal proceedings brought against us by any person as a result of your breach of these Terms; to keep your account username and password secure at all times and not to disclose your account username and/or password to any other person; and not to allow any other person to use or access your account.